Privacy Policy for Meridian Sojourns
Meridian Sojourns is committed to protecting the privacy of our clients and users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including bespoke travel itinerary planning, luxury tour packages, corporate travel management, visa and immigration assistance, personalized travel concierge services, adventure travel expeditions, cruise bookings, and MICE (Meetings, Incentives, Conferences, Exhibitions) services.
Information We Collect
We collect various types of information to provide and improve our travel services. This may include:
- Personal Identification Information: Name, address, email address, phone number, date of birth, passport details, visa information, nationality, and other government-issued identification details necessary for travel bookings.
- Financial Information: Credit card details, bank account information, and other payment details for processing transactions.
- Travel Information: Travel dates, flight details, accommodation preferences, dietary restrictions, special assistance needs, and other preferences relevant to your travel plans.
- Communication Data: Records of communications with us, including emails, phone calls, and interactions through our online platform.
- Technical Data: IP addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services.
How We Collect Your Information
We collect information through various methods:
- Direct Interactions: When you provide information by filling in forms on our platform, communicating with us by phone, email, or otherwise, signing up for newsletters, participating in surveys, or making a booking.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, search information providers, and identity and contact data from publicly available sources for fraud prevention and essential booking purposes.
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process and fulfill your travel bookings, including flights, accommodation, tours, and transfers; to provide visa and immigration assistance, and to manage corporate travel.
- Personalization: To tailor travel experiences and offers to your preferences.
- Communication: To communicate with you regarding your bookings, send updates, service announcements, and respond to your inquiries.
- Operations and Improvement: To operate, maintain, protect, and improve our services, website, and business operations.
- Marketing: To send you promotional materials, special offers, and information about new services that may be of interest to you, where you have given consent.
- Legal and Security: To comply with legal obligations, prevent fraud, and ensure the security of our systems and clients.
Disclosure of Your Information
We may share your information with the following categories of recipients:
- Travel Service Providers: Airlines, hotels, cruise lines, tour operators, car rental companies, and other third-party service providers necessary to fulfill your travel arrangements.
- Business Partners: Partners with whom we collaborate to offer specific products or services.
- Third-Party Service Providers: Companies that provide services on our behalf, such as payment processing, analytics, marketing, and IT support.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or that of our clients or others.
- Affiliates: Other entities within the Meridian Sojourns group for internal administrative purposes and to provide you with a seamless and consistent experience.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. Different retention periods apply for different types of data.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
- Right to Object to Processing: Object to the processing of your personal data for direct marketing or certain other purposes.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Meridian Sojourns
79 Anson Road, #18-05,
Singapore, Central Region, 079906
Singapore